Ju 26 Privacy Policy — Our Commitment to Protecting Your Data
Learn exactly how your personal data, payment information, and browsing activity are collected, used, and kept secure on the ju 26 platform.
1. Details of Information Collected
Account Information
When you register on ju 26, we collect your name, email address, mobile number, and date of birth. National ID or passport details may be required for age verification. This information is used for account security, identity verification, and legal compliance. All data you provide is stored to the highest security standards and protected against unauthorized access.
Device & Browser Information
When you access the platform, your device type, operating system, browser name and version, screen resolution, and IP address are automatically recorded. This technical information helps improve platform performance, detect fraudulent activity, and personalize the user experience. Your approximate geographic location may be determined via your IP address, but it is never sold to third parties.
Local Payment & BDT Transaction Data
To support users in Bangladesh, ju 26 accepts local payment methods including bKash, Nagad, and Rocket. During deposits and withdrawals, we record the transaction amount (BDT), payment method, transaction time, and reference number. Bank card details and mobile banking PINs or passwords are never stored in our systems — payments are sent directly to the respective institution's secure servers via the payment gateway. Financial records must be retained for a defined period in accordance with applicable laws in Bangladesh.
Usage Data
Data is collected on your betting activity — which sports events you placed bets on, how long you spent on the platform, how much time you spent on each page, and which buttons you clicked. This information is also used for responsible gaming monitoring, enabling early identification of users showing signs of excessive gaming so that timely support can be offered.
2. Purposes of Data Use
Ju 26 uses collected data solely for specific, legitimate, and transparent purposes. For each purpose, either the user's explicit consent or a valid legal basis is secured. The main purposes for which data is used are outlined below.
Account Management
Personal information is used to complete registration, login, password recovery, and account verification.
Payment Processing
Financial data is used to accurately maintain records of deposits, withdrawals, and transaction history.
Platform Improvement
Usage patterns are analyzed to develop new features, optimize performance, and improve the overall user experience.
Fraud Prevention
Data is used to detect suspicious transactions and account activity and to maintain the security of the platform.
Relevant Communications
Important account notifications, transaction confirmations, and service-related updates are sent via email or SMS.
Responsible Gaming
Usage data is analyzed to identify signs of excessive gaming behavior, and support is provided to users where needed.
Your explicit consent is obtained before any marketing or promotional communications are sent, and you may withdraw that consent at any time. ju 26 never sells your data to advertisers or third parties for commercial purposes.
3. Cookies & Tracking Technologies
Ju 26 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored in your browser or on your device that help remember your preferences and session information on return visits. We use three types of cookies — essential, functional, and analytical.
All cookies other than essential ones require your consent, and you will be given the option to manage your cookie preferences on your first visit. You can delete or block cookies at any time through your browser settings, though this may limit some platform features. ju 26 never uses third-party advertising tracking cookies that follow your activity across other websites.
4. Data Retention & Security
All user data on ju 26 is stored using industry-standard encryption. Data in transit is protected by TLS (Transport Layer Security), and data at rest is secured with AES-256 encryption. Our server infrastructure undergoes regular security audits and is protected by multiple layers of defense against unauthorized access.
Personal data is retained for as long as your account remains active or as long as it is needed to provide our services. Even after account closure, financial transaction records must be retained for a defined period as required by Bangladesh's financial regulatory authorities — typically between five and seven years. Once that period has passed, all data is permanently and securely deleted in a way that makes recovery impossible.
Our security framework includes firewall protection, Two-Factor Authentication (2FA), regular access reviews, and automated suspicious activity detection. In the event of a data breach, affected users will be notified as quickly as possible in accordance with applicable law, and all necessary remedial action will be taken. ju 26 provides regular data protection training to its staff and limits data access strictly to those who need it.
5. Sharing Data with Third Parties
Ju 26 never sells your personal data to third parties for commercial purposes. In certain limited circumstances, a restricted amount of data may need to be shared — in such cases, strict confidentiality agreements are maintained with the relevant parties, and data use is confined strictly to the specified purpose.
- Payment Processors: Only the information necessary to complete transactions is shared with local payment gateway partners, including bKash, Nagad, and Rocket.
- Identity Verification Services: A licensed third-party verification service may be used for the KYC process; however, they are not permitted to use this information for any other purpose.
- Legal Authorities: Information may be disclosed in compliance with applicable laws in Bangladesh, court orders, or lawful requests from regulatory authorities.
- Fraud Prevention Organizations: Limited data may be shared for industry-wide fraud detection and prevention; however, any personally identifiable information is always kept anonymized.
Outside of the cases listed above, your explicit written consent will be obtained before sharing your information with any third party. All of our third-party partners are contractually bound to uphold ju 26's privacy standards, and their data protection practices are reviewed on a regular basis.
6. User Rights, Policy Updates & Contact
Your Data Rights
Every registered user on ju 26 has the following rights regarding their personal data. To exercise any of these rights, contact our support team — requests are typically processed within 30 business days following identity verification.
Data Access
You can request a full copy of all personal data we hold about you.
Data Correction
You can request corrections to any inaccurate or incomplete information.
Data Deletion
You can request deletion of data that is not subject to legal retention requirements.
Data Portability
You can export your data in a machine-readable format.
Object to Processing
You may object to marketing communications or specific types of processing at any time.
Restrict Processing
In certain circumstances, you can request a temporary restriction on the processing of your data.
Policy Update Notifications
Ju 26 may update this Privacy Policy from time to time. If any significant changes are made, a notification will be sent to your registered email address and you will be informed of the changes upon logging into the platform. The effective date of the updated policy will be clearly stated at the top of the page. Continued use of the platform after any changes takes effect will be considered acceptance of the revised policy. If you object to any changes, we recommend reaching out to the support team before closing your account.
Support & Contact
For any questions about our Privacy Policy, requests to exercise your data rights, or complaints, please contact our dedicated support team. Our support team is available seven days a week from 9:00 AM to 11:00 PM Bangladesh time. For requests sent by email, an initial response is typically provided within 48 hours.
Email: support@ju26.app
Please include "Privacy Request" in the subject line and provide your registered mobile number.
Play Safe, Enjoy with Confidence
Ju 26 is a transparent, secure, and responsible platform for sports and entertainment enthusiasts in Bangladesh. Protecting your data is our top priority — join today and enjoy the experience with complete peace of mind.